Contact information
Contact Information Policy
Last updated: 11/12/2025
At Noosa Gold Buyers, we are committed to providing clear, reliable, and easily accessible communication. This Contact Information Policy outlines how customers can reach us, how we handle enquiries, and what you can expect when contacting our team.
📞 How to Contact Us
You can reach Noosa Gold Buyers through any of the following methods:
info@noosagoldbuyers.com.au
We aim to respond to all emails within 1 business day.
📱 Phone
1300 888 787
Available during business hours:
Monday–Friday: 9:00am–4:00pm
Closed Saturdays, Sundays & Public Holidays
📍 In-Store
Noosa Gold Buyers
Noosa, Queensland
Inside The Pavilion
Shop 5/19 Sunshine Beach Road, Noosa Heads
Walk-ins are welcome during business hours.
Contact Form
Customers may also reach us via the contact form available on our website.
Responses are typically sent within 24 hours on business days.
Order Support & Enquiries
For order-related queries, please include:
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Your full name
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Order number
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Contact details
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Any relevant attachments (e.g., photos for jewellery enquiries)
This helps us resolve your request quickly.
Messaging & Social Media
Customers may contact us via our social media profiles; however, official customer support is handled only via email.
Messages sent on Facebook, Instagram, or other platforms may take longer to receive a response.
🔐 Privacy of Your Contact Information
All contact information you provide is handled in accordance with our Privacy Policy.
We do not sell or share your personal details with third parties unless required by law.
❓ Need More Help?
We’re here to help with:
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Selling your gold
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Buying pre-loved jewellery
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Goldbacks enquiries
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Appraisals
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Order and shipping questions
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Safety deposit box services (Noosa Vault)
Reach out anytime during business hours we’re always happy to assist.